Terms of Use

Website Access · Content · Acceptable Use

Terms of Use

These Terms of Use govern access to and use of ferelina.com, including browsing, product information, website content, checkout access, communications and acceptable website conduct.

01 / ACCEPTANCE

Acceptance of these Terms.

By accessing or using ferelina.com, you agree to these Terms of Use. If you do not agree, please discontinue use of the website.

02 / STOREFRONT

About ferelina.com.

ferelina.com is the online storefront for ferelina™ and offers hair-care, hair-styling and grooming accessories for everyday at-home routines.

03 / PERMITTED USE

Permitted website use.

  • Browse products and product information.
  • Review store policies.
  • Place legitimate personal orders.
  • Use checkout features lawfully.
  • Contact customer support for genuine questions.
04 / PROHIBITED

Prohibited conduct.

  • Attempting unauthorized access to restricted systems.
  • Interfering with website operation or security.
  • Introducing malware or harmful code.
  • Submitting knowingly false or fraudulent information.
  • Misusing payment or checkout systems.
  • Impersonating another person or organization.
  • Using automated systems in an abusive or disruptive manner.
05 / ACCURACY

Website information.

We aim to keep website content clear and current, but occasional technical, typographical or display errors may occur.

06 / IMAGES

Product images.

Product photographs are intended to help customers understand appearance, size, design and included accessories.

Actual color or appearance may vary slightly because of lighting, screen settings or normal production variation.

07 / STYLING INFO

Hair styling information.

References to curl, volume, detangling, drying, smoothness or styling routines describe ordinary product use.

Results may vary because hair type, length, density, condition and technique differ.

08 / IP

Intellectual property.

Original website text, graphics, layouts, photographs, branding and other original content may be protected by applicable intellectual-property laws.

09 / BRAND

ferelina™ branding.

The ferelina™ name, branding and visual identity may not be used in a way that falsely suggests ownership, endorsement, authorization or affiliation.

10 / USER DATA

User-submitted information.

When providing information through checkout or customer support, you are responsible for ensuring that it is accurate and that you are authorized to provide it.

11 / FEEDBACK

Reviews and feedback.

Where feedback or reviews may be submitted, such content should be genuine, relevant and lawful.

12 / SERVICES

Third-party services.

The website may rely on third-party services for hosting, checkout, payments, analytics, security and communications.

13 / LINKS

Third-party links.

ferelina.com may contain links to third-party websites or services. Those services operate under their own terms and policies.

14 / AVAILABILITY

Website availability.

Continuous access cannot be guaranteed. Maintenance, software updates, security work or service-provider issues may temporarily affect availability.

15 / SECURITY

Website security.

Users must not attempt to bypass security controls, gain unauthorized access or interfere with normal website operation.

16 / CREDENTIALS

Account and credential security.

Where account or saved-checkout features are available, customers are responsible for protecting passwords, devices and access credentials.

17 / PURCHASES

Purchases through the website.

Purchases are governed by our Terms and Conditions, Payment & Security, Shipping Policy and Return & Refund Policy.

18 / SUPPORT

Customer support use.

Customer-support channels are intended for genuine product, order, payment, shipping, return and policy questions.

19 / CONTENT

Changes to website content.

We may update product availability, website layout, product information, features or presentation as the store develops.

20 / RIGHTS

Mandatory rights.

Nothing in these Terms of Use is intended to exclude rights that cannot lawfully be excluded.

21 / UPDATES

Changes to these Terms.

These Terms of Use may be updated when website functionality, store practices or applicable requirements change.

Company & Customer Support

Storefront Brandferelina™
Legal Company NameShenzhen Jinghaotong E-Commerce Co., Ltd.
Owner / RepresentativeLiu Jingjing
Business AddressUnit 201-6, North Block, Sihai Yijia (North/South Blocks), No. 25 Gongyuan Road, Huaguoshan Community, Zhaoshang Subdistrict, Nanshan District, Shenzhen
Customer Support Emailservice@ferelina.com
Customer Support Phone+86 186 5719 8257
Customer Service Hours8:00 AM – 10:00 PM Daily