Order processing.

Orders are generally processed within 2–4 business days.

Higher-volume periods.

During periods of increased volume, processing may take up to 5 business days.

Processing vs. transit.

Processing occurs before dispatch. Shipping transit begins after the order has been dispatched.

Shipping availability.

Shipping availability depends on destination and checkout options.

U.S. transit estimate.

For U.S. destinations, standard transit is generally 10–15 business days after dispatch.

Shipping charges.

Any applicable shipping charges are displayed during checkout before payment is submitted.

Delivery estimates.

Delivery periods are estimates rather than guaranteed arrival dates.

Factors that may affect delivery.

• Transportation disruption.
• Weather conditions.
• Address problems.
• Customs procedures.
• Service-provider delays.
• High shipment volume.

Tracking information.

Where tracking is available, tracking information may be provided after dispatch.

Delayed tracking updates.

Tracking may not update immediately. A temporary lack of activity does not necessarily mean the shipment has stopped moving.

Delivery address.

Customers are responsible for reviewing the delivery address before submitting the order.

Address changes.

Contact support as soon as possible if an address correction is needed. Changes cannot be guaranteed after processing begins.

Split shipments.

Some orders may arrive in more than one package. Individual packages may have different tracking details or arrival dates.

Delayed delivery.

If an order has not arrived within the expected range, contact customer support with the order details.

Potentially lost shipments.

If shipment information suggests that a package may be lost, contact support so available tracking information can be reviewed.

Marked delivered but not received.

If tracking shows delivered but the package cannot be located, check the normal delivery area, other household members, building reception or mailroom staff, and nearby safe locations.

Damaged packaging.

If the shipping package arrives damaged and the product inside appears affected, contact customer support. Photos of the package and product may be helpful.

Damaged hair accessories.

If a brush arrives cracked, a roller set arrives damaged, a bonnet or cap appears defective, or another accessory is damaged in transit, contact customer support.

Incomplete shipment.

If part of an order appears missing, review available tracking information first, as some orders may arrive separately.

Incorrect delivery.

If the product received does not match the ordered product, contact customer support.

Duties, taxes and local charges.

Where destination-specific duties, taxes or import-related charges apply and are not collected during checkout, they may be assessed separately by relevant authorities or service providers.

Returns after delivery.

Eligible return requests may be submitted within 180 days after confirmed delivery.

Do not automatically send a return to the business address. Contact customer support first.

Shipping assistance.

Email: service@ferelina.com

Phone: +86 186 5719 8257

Customer Service Hours: 8:00 AM – 10:00 PM Daily