Agreement to these Terms.

By placing an order through ferelina.com, you agree to these Terms and Conditions and to the store policies applicable to your purchase.

Store operator.

ferelina™ is owned and operated by Shenzhen Jinghaotong E-Commerce Co., Ltd.

Shenzhen Jinghaotong E-Commerce Co., Ltd. operates ferelina.com and is responsible for the operation of the online store and its customer-service activities.

Owner / Representative: Liu Jingjing

Product scope.

ferelina™ offers hair-care and styling accessories, including sleep bonnets, treatment bowls, shower caps, towel wraps, scalp brushes, rollers, curling rods, heatless curling products, combs and styling brushes.

Product information.

We aim to present product descriptions, images, included quantities, available options and pricing clearly. Customers should review the individual product page before submitting an order.

Product appearance.

Color, finish, fabric appearance, surface texture and packaging may vary slightly from photographs because of screen settings, lighting or normal production variation.

Individual hair and styling results.

Hair accessories may perform differently depending on hair length, density, curl pattern, texture, moisture level, product placement and styling technique.

Product information does not guarantee identical styling results for every customer.

Intended product use.

Customers should use products for their intended grooming or styling purpose and follow available instructions. Avoid excessive force when brushing, combing or detangling hair.

Heatless styling products.

Heatless curl accessories are intended as alternatives to certain direct-heat styling routines, but styling results depend on individual technique and hair characteristics.

Product availability.

Availability may change. If an item becomes unavailable after an order is submitted, we may contact the customer regarding the affected item and available next steps.

Prices and order totals.

Product prices are displayed on ferelina.com and during checkout. Customers should review the final order total before submitting payment.

Pricing or display errors.

If an obvious pricing, technical or display error materially affects an order, we may contact the customer before fulfillment continues.

Accepted payment methods.

• PayPal
• Visa
• Credit & Debit Cards
• Apple Pay
• Google Pay

Payment authorization.

Payment authorization is controlled by the bank, card issuer or payment provider. Submitting an order does not guarantee successful payment authorization.

Billing information.

Customers are responsible for providing accurate billing information and using a payment method they are authorized to use.

Order confirmation.

An order confirmation or acknowledgement may be generated after checkout. Where clarification is required, customer support may contact the customer before processing continues.

Processing time.

Orders are generally processed within 2–4 business days. During busy periods, processing may take up to 5 business days.

U.S. shipping transit.

For U.S. destinations, standard transit is generally 10–15 business days after dispatch.

Delivery estimates.

Delivery periods are estimates rather than guaranteed arrival dates. Transportation issues, weather, address problems, customs procedures or service-provider delays may affect delivery.

Customer delivery information.

Customers are responsible for providing complete and accurate delivery information. Incorrect information may cause delay, failed delivery or returned shipments.

Order changes.

Contact customer support as soon as possible if you need to request a change. Changes cannot be guaranteed once processing or fulfillment has begun.

Order cancellation.

Cancellation requests should be submitted as soon as possible. Cancellation cannot be guaranteed once processing, packing or fulfillment has begun.

Damaged products.

If a product arrives damaged, contact customer support with the order details. Photos of the product and packaging may be requested where helpful.

Incorrect products.

If the item received does not match the ordered product, contact customer support and identify both the ordered and received item.

Incomplete orders.

If part of the order appears missing, review available tracking information and contact customer support if the shipment still appears incomplete.

Returns.

Eligible return requests may be submitted within 180 days after confirmed delivery. Customers should contact support before sending anything back.

Return destination.

The business address shown on ferelina.com is not automatically a return warehouse or return destination. Customers should follow the approved return instructions provided by customer support.

Authorized return costs.

For eligible authorized returns involving damaged, defective, incorrect or incomplete items, a prepaid return method or approved reimbursement may be provided where applicable.

Refund processing.

Approved refunds are generally processed within 5–10 business days after approval to the original payment method. Banks and payment providers may require additional posting time.

Exchanges and replacements.

Where appropriate, customer support may discuss an exchange, replacement or another available resolution. Availability is not guaranteed for every request.

Customer responsibilities.

• Review product information before ordering.
• Provide accurate billing and delivery information.
• Use products according to their intended purpose.
• Avoid excessive force during brushing or detangling.
• Follow approved return instructions.

Fraud prevention.

Orders may be reviewed where information appears inconsistent or unusual transaction activity is detected. Additional verification may be requested where reasonably necessary.

Events outside reasonable control.

Processing or delivery may occasionally be affected by transportation disruption, severe weather, service-provider interruptions, customs processes or similar circumstances.

Mandatory consumer rights.

Nothing in these Terms and Conditions is intended to exclude rights that cannot lawfully be excluded under applicable consumer-protection laws.

Changes to these Terms.

These Terms and Conditions may be updated when store practices, website functionality, services or applicable requirements change.