What does ferelina™ sell?

ferelina™ focuses on hair-care and styling accessories for wash day, drying, detangling, scalp care, overnight protection and heatless styling.

What products can I find?

The collection may include sleep bonnets, treatment bowls, shower caps, towel wraps, scalp brushes, rollers, curling rods, heatless curling ribbons, combs and styling brushes.

Where do I find current product details?

Review the individual product page for current images, descriptions, available options, quantities and pricing.

Will heatless curl products give everyone the same result?

No. Results may vary depending on hair type, length, density, moisture level, section size, placement and styling technique.

Can I use rollers on dry hair?

Usage depends on the specific product and desired styling routine. Review the product information and any included instructions.

Can I use a wide-tooth comb on wet hair?

Wide-tooth combs are commonly used in wet-hair routines, but customers should detangle gently and avoid excessive pulling.

How long does processing take?

Orders are generally processed within 2–4 business days. During busy periods, processing may take up to 5 business days.

Is processing the same as shipping time?

No. Processing occurs before dispatch. Transit begins after dispatch.

How long does U.S. shipping take?

Standard U.S. transit is generally 10–15 business days after dispatch.

Will I receive tracking?

Where tracking is available, tracking information may be provided after dispatch.

Why has tracking not updated?

Tracking may update slowly. A temporary lack of activity does not necessarily mean the shipment has stopped moving.

Can I change my delivery address?

Contact customer support as soon as possible. Changes cannot be guaranteed once processing begins.

Which payment methods do you accept?

Payment methods may include PayPal, Visa, Credit & Debit Cards, Apple Pay and Google Pay.

Can I use PayPal?

Yes, when PayPal is displayed as available during checkout.

Can I use Apple Pay or Google Pay?

These methods may be available depending on device, browser and checkout configuration.

Why was my payment declined?

Payments may be declined because of issuer authorization, billing-information mismatch, provider restrictions or security checks.

Can I change my order?

Contact customer support as soon as possible. Changes cannot be guaranteed after processing begins.

Can I cancel my order?

Cancellation requests should be submitted as soon as possible. Cancellation cannot be guaranteed once processing or fulfillment begins.

What if my brush or roller arrives damaged?

Contact customer support with your order details. Photos of the product and packaging may be helpful.

What if I receive the wrong item?

Contact customer support and identify both the ordered product and the product received.

What if part of my order is missing?

Review available tracking information first, as some orders may arrive separately. Contact support if the order still appears incomplete.

What is the return window?

Eligible return requests may be submitted within 180 days after confirmed delivery.

How do I request a return?

Contact customer support before sending anything back. Approved instructions will explain the appropriate next step.

Can I send a return to the company address?

Not automatically. The business address displayed on ferelina.com is not automatically a return warehouse.

How long do approved refunds take?

Approved refunds are generally processed within 5–10 business days after approval.

Can my bank take longer?

Yes. Banks and payment providers may require additional time before the refund appears.

Do you offer replacements?

Depending on the circumstances, customer support may discuss a replacement or another resolution. Availability is not guaranteed.

Do you offer exchanges?

An exchange may be discussed where appropriate, but availability depends on the circumstances and product availability.

How do I contact customer support?

Email: service@ferelina.com

Phone: +86 186 5719 8257

Customer Service Hours: 8:00 AM – 10:00 PM Daily

Who owns and operates ferelina™?

ferelina™ is owned and operated by Shenzhen Jinghaotong E-Commerce Co., Ltd.

The company operates ferelina.com and is responsible for the online store and customer-service activities.

Owner / Representative: Liu Jingjing